The 3 Biggest Problems North Carolina
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful North Carolina CEOs have 3 big problems when dealing with most IT support companies. See if you agree…
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
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As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
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Immediate and Personal Support Makes All the Difference
Let me share my experience with The Plug Group, an exceptional IT service provider that has truly transformed our financial reporting and Owner’s Report processing. Since they started providing SQL environment support and monthly owner's report processing for our company, the single biggest benefit we've enjoyed is the vast breadth of expertise they bring to the table. It all begins with SQL, but their knowledge extends beyond that to virtual workspaces, process efficiency, and solving real-world business and technical problems.
What sets The Plug Group apart from other IT firms is the personalized touch they provide. While we do have a Help Desk, unlike previous experiences with other firms, it doesn't lead to a distant location like India. Instead, in dire situations, I have a direct Teams link with the Founder of The Plug Group. This immediate and personal support makes all the difference, especially in our day-to-day development of financial reports.
If you're considering The Plug Group as your IT firm, let me assure you that their responsiveness is exceptional. We get quick responses to issues from real people who truly understand our business and its unique needs. Thanks to The Plug Group, we've enhanced our efficiency and productivity, resulting in a significant improvement in our financial reporting and asset management.
So, don't hesitate any longer! Maximize your potential with The Plug Group as your ideal IT partner. Their expertise, personal touch, and dedication to understanding and supporting our financial reporting processes have made all the difference. Join me in experiencing the value of The Plug Group and take your business to new heights of success.
Mike Briscoe
Director of Reporting Providence Management Company
Gain Access to an Exception Team of Experts
Attention all businesses in need of a remarkable IT partner! Since The Plug group took over our support, migrated us to Office 365, and enrolled us in their managed IT services program, our company support has experienced a large reduction in end user problem tickets. The Plug Group put the right solutions in place to eliminate recurring support issues.
The single biggest benefit we've enjoyed is the exceptional depth of knowledge the entire team possesses on Office 365 and other Microsoft products. Their expertise has been amazing and has proven to be incredibly helpful to our success.
What truly sets The Plug Group apart from other IT firms is their outstanding services and flexibility. They are always ready to lend a helping hand wherever needed. Their ability to adapt to our unique needs and challenges is truly impressive.
If you're on the fence about choosing The Plug Group as your IT firm, let me tell you this: the cost of adding people with the skills The Plug Group has to offer would be astronomical. With The Plug Group as your partner, you gain access to an exceptional team of experts without the burden of additional hiring costs. They are simply the best group to work with, hands down.
So, don't hesitate! Unlock your success with The Plug Group by your side. Their vast knowledge, flexibility, and genuine support will propel your business to new heights.
Joshua Hinton
Director of IT Providence Management Company
